At New WiseWare LLC, we are committed to providing you with quality products and a satisfying shopping experience. If you are not completely satisfied with the items you purchased from our website, we offer the following refund policy: Refund Conditions: Return Time Limit: You can apply for a return and refund within 30 days from the date you received the item. Item Condition: The returned item must be unworn, unwashed, with original tags and packaging, and without any damage or stains. Return Processing Fee: All returns may be subject to a certain processing fee, the specific amount will be determined based on the processing of the returned item. Non-Returnable Items: Special items such as special price items, customized items or gift cards are not eligible for return. Return Items: After obtaining confirmation from customer service, return the item to the designated address according to the instructions we provide. Refund Processing: Once the item is received and inspected and meets the return conditions, the refund will be returned to your payment account within 5 business days. Other Notes: Exchange Policy: If you wish to exchange the item, please follow the return process and place a new order to purchase the item you want. Shipping costs: Unless the product was defective or sent incorrectly when it first arrived, return shipping costs will be borne by the customer. Thank you for choosing us. If you have any questions or need assistance, please feel free to contact our customer service team.
